At luckyjili, protecting the personal information of every Filipino player is a responsibility we take seriously. This Privacy Policy explains what data we collect, why we collect it, and how you can exercise your rights at any time.
Last updated: January 2025When you register and use luckyjili, we collect the personal information necessary to operate your account safely and in compliance with applicable regulations. This includes your full name, date of birth, residential address, email address, and mobile number provided during registration. For identity verification purposes, we may also request a copy of a valid government-issued photo ID and proof of address, such as a utility bill or bank statement. Financial information — including your GCash or Maya account details or local bank account number — is collected when you make a deposit or request a withdrawal, so we can process your transactions securely. We also collect information about how you use the platform, such as login timestamps, pages visited, games played, bets placed, and device and browser data. This technical and behavioural data helps us personalise your experience and identify any unusual account activity that could indicate fraud. All collection is carried out on a lawful basis, and we only ask for information that is genuinely needed to provide our services to Filipino players.
The personal information you provide to luckyjili is used primarily to create and manage your player account, process deposits and withdrawals in Philippine pesos, and communicate with you about your account activity. We use your contact details to send you important service notifications — such as confirmation of transactions, security alerts, and responses to your support queries — and, where you have opted in, promotional messages about offers relevant to you. Your identity and financial data are used to complete the KYC and Anti-Money Laundering checks that we are required to conduct under applicable regulations, ensuring the platform remains a safe environment for all players. Behavioural and technical data is used internally to improve platform performance, resolve technical issues, and develop new features that better serve the Filipino gaming community. We may use aggregated, anonymised usage data for analytical purposes to understand platform trends and player preferences; in this form, the data cannot be traced back to any individual. luckyjili does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. We never use your data to build profiles for sale to third-party advertisers.
luckyjili does not sell, rent, or trade your personal information to any third party under any circumstances. However, to deliver our services effectively, we work with a limited number of trusted service providers who may process your data on our behalf — including payment processors such as GCash and Maya, identity verification partners, customer support software providers, and fraud detection services. Each of these partners is bound by strict data processing agreements and is permitted to use your information only for the specific purpose for which it was shared. We may also disclose your information to regulatory or law enforcement authorities when required by Philippine law or a valid court order, or when we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of luckyjili, its players, or the public. In the event that luckyjili undergoes a business restructuring, merger, or acquisition, your data may be transferred to a successor entity, but only subject to the same privacy protections described in this policy. We will never share your personal information with other online gaming operators or unrelated commercial entities for their own marketing purposes.
Protecting your personal and financial data is one of luckyjili's core operational priorities, and we implement a range of technical and organisational security measures to safeguard it. All data transmitted between your device and the luckyjili platform is protected using industry-standard TLS encryption, ensuring that your information cannot be intercepted in transit. Sensitive data such as payment information and identity documents is stored in encrypted form on secured servers with access restricted to authorised personnel only. We conduct regular internal security reviews and vulnerability assessments to identify and address any weaknesses in our systems before they can be exploited. Account security is further protected by password hashing, session timeouts, and the option for players to enable additional login verification. In the unlikely event of a data breach that poses a risk to your rights and freedoms, luckyjili will notify affected players and the relevant regulatory authorities as required by applicable law, without undue delay. If you suspect any unauthorised access to your luckyjili account, please contact our support team immediately so we can take protective action on your behalf.
As a player on luckyjili, you have meaningful rights over the personal information we hold about you, and we are committed to honouring those rights in a timely and transparent manner. You have the right to request access to a copy of the personal data we hold on you, so you can review what information has been collected and how it is being used. If any of your personal information is inaccurate or out of date, you have the right to request that we correct it — for example, if your residential address or contact number has changed. You may also request the deletion of your personal data, subject to any legal or regulatory obligations that require us to retain certain records for a defined period. Where we process your data based on your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. If you wish to exercise any of these rights, please contact our support team through the channels listed on the FAQ page, and we will respond to your request within a reasonable timeframe. We will never penalise you for exercising your data rights.
luckyjili retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory guidance. Account information is retained for the duration of your active account and for a minimum of five years following account closure, in line with anti-money laundering record-keeping requirements. Transaction records, including deposit and withdrawal history, are retained for the same minimum period to ensure we can respond to any queries or disputes that may arise after the fact. Identity verification documents submitted as part of the KYC process are stored securely and retained in accordance with the applicable regulatory timeframe. Where data is no longer required for any legal, regulatory, or operational purpose, it is securely deleted or anonymised so that it can no longer be attributed to you as an individual. If you have a self-excluded account, we retain the information necessary to enforce your self-exclusion for the duration of that period, even if you request account deletion, to protect your wellbeing as required under our responsible gaming obligations. You can find more information about account closure on the Responsible Gaming page.
luckyjili may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal and regulatory requirements. When we make material changes to the policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via their registered email address or through a notice on the platform. We encourage you to review this page periodically so that you remain informed about how we are protecting your personal information. Your continued use of luckyjili following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please visit the FAQ page for guidance. We are committed to being transparent with our Filipino players and will always make the current version of this policy easily accessible on this page.
Your privacy is protected every step of the way at luckyjili. Create your account today and enjoy a secure gaming experience built for Filipino players.